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Customer Service Skills

Customer Service training is not just for sales and customer support representatives. Effectively handling both internal and external customers is an essential skill for all customer facing staff at all levels. Having good technical skills is only half of what you need; the other half is having the skills to gain customer satisfaction, understanding, and cooperation. We can help you engage with the customer from the moment they call or walk in. Our course explores the skills needed for customer service and how different types of communication media effect the interactions we have with our customers.

  • Have you ever found it difficult to meet your customer' needs and requirements?
  • Do you want to continue to grow those all important customer relationships?
  • How do you handle those situations where you have to say no to the customer

Customer Service Skills Training - 1 day - £495.00

Do you want to feel more confident with customers? Would you like a wider range of skills and techniques for handling everyday and unusual situations? This course will cover a variety of strategies that will keep your customers happy, make your working life more enjoyable and enhance your reputation. Learn how to balance the needs of the customer and the organisation along with some techniques for handling complaints.

Investing in customer service training is investment in the growth of your business. Just one disgruntled customer can have a big effect on your turnover. It takes on average 12 good service experiences to make up for just one bad so making sure you get it right first time is the key to success. If you want to deliver a truly world class customer service then we can help.

Please click here for an outline

Please call 01483 688488 for latest dates

 
 
"I really got a lot out of the course. The discussions proved very useful and allowed me to develop confidence and ideas over the three days. I will be much more confident when it comes to presenting in front of people."
 

Please contact us for more information. One-to-one or group bookings can also be arranged on dates to suit you and customised to your specific requirements. Please give us a call on 01483 688 488.

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Acuity Training Ltd
40 Occam Road
The Surrey Research Park
Guildford
Surrey
GU2 7YG

Tel: +44 (0)1483 688 488
Fax: +44 (0)1483 573 704

info@acuitytraining.co.uk


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